Return Policy
Last updated: January 2025
Food Orders
Due to the nature of food products and health safety regulations, we generally do not accept returns of food items once they have been delivered. However, we are committed to ensuring your satisfaction with every order.
Quality Issues
If you receive food that is:
- Spoiled, damaged, or contaminated
- Significantly different from what you ordered
- Missing items from your order
- Cold when it should be hot, or otherwise improperly prepared
Please contact us immediately at support@byte.app or through the app. We will work with you to resolve the issue, which may include a replacement order or refund.
Reporting Process
To report an issue with your order:
- Contact us within 2 hours of delivery
- Provide your order number and photos if applicable
- Describe the specific issue with your order
- Our support team will respond within 30 minutes during business hours
Resolution Options
Depending on the situation, we may offer:
- A replacement order at no additional cost
- A full or partial refund to your Byte wallet
- Credit for a future order
- Direct refund to your original payment method
Non-Returnable Items
We cannot process returns for:
- Food consumed or partially consumed
- Orders where the issue is reported more than 2 hours after delivery
- Personal taste preferences
- Orders delivered to incorrect addresses due to customer error
Health and Safety
For health and safety reasons, we cannot accept physical returns of food items. If you have concerns about food safety or quality, please do not consume the item and contact us immediately with photos and details.
Contact Information
For return-related inquiries, contact us at returns@byte.app or call our support line during business hours.